/writing/ The Overlooked Email

I ONCE RECEIVED a curious email that had been sent office-wide. The subject line read “RE: Imminent security threat, see below for details.” This email, naturally, alarmed me. I read with some urgency. “It comes with great pain that I have to say goodbye to this wonderful team. I am moving on to another position.”... Continue Reading →

/writing/ Creating Shared Understandings

YOU MAKE A product. You put it out for feedback. The potential responses simplified: feedback on it is good, bad, or your product doesn’t make sense. It’s easy to jump to the positive feedback. It gives us immediate validation. But let’s wait. Let’s look at a more pressing need. Your product is bad, here’s why.... Continue Reading →

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